![]() It has been extremely challenging as a business to operate with ever-changing restrictions, industry wide delays, supply shortages and employees self-isolating, not to mention mental health challenges. Our passionate team have one focus to ensure customer needs are met. We have built our business on excellence and with over 1,500 total reviews with a 5 star rating, we are rated the best in Bristol for customer satisfaction and pride ourselves on the high level of customer service we provide. We can assure you, as with any Polar Bear Windows project the complete installation was to a high-standard and is covered by our extensive guarantee. Due to customer confidentiality and respect – we don’t go through details of other customers installations. We don’t offer compensation for delays as our focus is to always to go above and beyond when issues arise to get them resolved. You raised a few new points which we resolved. ![]() We didn’t realise you had not made the remaining balance until a few months later and we chase this up. ![]() After the initial installation we had to get a service engineer to return to resolve a few little bits which was done on the 7th July which is when the remaining balance was expected from you. Every customer can expect every installation will be installed to our high standard, in cases where repeat visits was required is no exception Composite doors from point of survey can take up to 12 weeks to manufacture. On some rare occasions, it might take longer than expected to complete an installations for unforeseen circumstances.
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